Terms and Conditions

Emerald Corporate Terms and Conditions

Company Information

Company name – Emerald Global Group
Place of company registration – Registered in England & Wales
Company registration number – 1497756
Our registered office – 207 Regent Street, London W1B 4ND

CAA (ATOL 3676) and IATA
VAT number – 340584759

Payment Card Industry Data Security Standard (PCI DSS)

Emerald Global Ltd is accredited to the Payment Card Industry Data Security Standard (PCI DSS) which aims to control and protect specifically how credit card details are stored and transmitted.

Being accredited to this standard means Emerald Global Ltd can offer additional assurances to our clients by guaranteeing all card details stored in our systems are fully encrypted and masked when in use by consultants. We are however not able to store the 3 digit CVC number on the back of cards providing more assurances with regard to card security.

Website Terms and Conditions

Using the Emerald Corporate website is conditional on your acceptance of the terms and conditions set out herein. Emerald Global Ltd reserves the right to change these terms and conditions without notice, your continued use of the site implies acceptance.

Personal information will not be collected via our site without your express permission and will not be shared or sold to any third party.

Data Protection

Emerald Global Ltd will make every effort to comply with the Data Protection Act 1998. Client information is used for the following purposes:-

  • Creating Traveller Profiles and PNRs.
  • Booking reservations
  • Collecting payment
  • Ensuring compliance of Travel Policy
  • Collation and reporting of travel data (at the request of the client)
  • To fulfill travel service requests

Emerald Global Ltd may provide information to third party i.e. airline, hotel, car rental service. Data Security Data is stored on our secure server which is protected by industry standard firewall and password protection systems to enhance security.

Access to password protected/secure areas

Access to and use of password protected and/or secure areas of the site is restricted to authorised users only. Unauthorised individuals attempting to access these areas of the site maybe subject to prosecution.

Copyright

All rights Reserved. Any reproduction or use of this website is forbidden without the the prior written consent of Emerald Global Ltd.

Emerald Global Ltd has ownership of the trademarks, logos and service on the site.

© 2013 Emerald Global Ltd

ATOL 3676

Air Travel Organisees Licence is granted by the CAA. ATOL licence provides consumer protection in the event of a supplier failure and will protect you from losing money or being stranded abroad.

In the event of business failure the CAA refunds those people whose arrangements can no longer be honoured and ensure people already abroad are able to complete their arrangements and fly home.  This protection is included in the price of any arrangements booked with an ATOL holder.

When you buy an ATOL protected air package or flight from Emerald Global Ltd & Emerald Corporate you will receive a confirmation invoice from us confirming your arrangements and your protection under our ATOL No 3676.

More details can be found at www.atol.org.uk

Many of the flights and flight-inclusive holidays on this Website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to:
www.atol.org.uk/ATOLCertificate”

Your Financial Protection

When you buy an ATOL protected flight or air package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the Services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You
agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

IATA

International Air Transport Association regulates airfares and acts as a bonding agent allowing agents such as Emerald Global Ltd display to their symbol to sell tickets legitimately.  A customer who books their air ticket with an IATA bonded agency is assured that the airline has trust in the agency to sell at legitimate and fair prices.

Disclaimer

We have tried to ensure all the information posted on this website is correct and accurate however information may be changed and updated without notice.

Emerald Global Ltd shall not be liable for any errors, omissions or delays in the quotes or other data or for any actions taken in reliance thereupon.

Reservations

Reservations can be made over the telephone or by email or in person. All arrangements including airfares are subject to availability at the time you book. Please note that where a supplier’s services form part of your booking, the supplier’s standard terms and conditions will also apply.

Payments

Payment will be accepted by cheque, Visa Debit and Switch Cards, Visa, Mastercard, Amex, Diners Club. Cheques are to be made payable to Emerald Global Ltd. Please allow 10 working days for the cheque to clear. If any cheque is returned by our bank unpaid, we reserve the right to make a £75 administration charge.

– Invoices will be sent out at the time of booking confirmation and a statement will be raised periodically.

– Payment is due by return.  Once the statement is received we ask the accounts department to reconcile the totals and confirm by email that all is in order and the funds to be remitted by return.

– We do reserve the right to raise a “Late Payment Interest” invoice should payments not reach us within a respectable period of time.

– When credit arrangements have been put in place, if these credit limits are exceeded at any time during the month, Emerald Global Ltd reserve the right to send a statement for immediate payment.   The account will be suspended until such time that the credit is back within its limit.

Refunds/Cancellation

Invoices should be settled in full even when a refund is being processed. During which time all invoices to be paid for in full. Unused or partly used air tickets are to be returned to Emerald Global Ltd. We will return the tickets to the airline for authorisation and calculation of refund due. Any refund received back from the airline is then subject to loss of deposit and Airlines cancellation charges and Emerald administrative charge from £75 per person, unless advised differently at the time of booking. Please note that airline refunds for part-used tickets and the return half of tickets are always less than the pro rata rates and in some cases may have no value at all. Refunds can take up to 6 months in total. Some airlines may require proof of departure from the destination country or a residency certificate, before refunding part used tickets. Please ensure that when returning tickets for refund that registered post is used. Any discrepancies should be dealt with promptly so that NO LATE PAYMENTS occur.

Cancellation conditions vary dramatically.

Hotels generally attract the cost of the first night’s accommodation. Car hire cancellation charges can be up to 100% depending on when the cancellation was made. Hotel “No Show” charges billed to the Company, where the Company has guaranteed a booking on behalf of the Customer, will be charged to the Customer in full.

At the point of booking, any associated ticketing, or, cancellation criteria, will be advised, and once these conditions have been accepted by the Customer, either in writing or verbally, and the ticket is issued, the full liability for the cost of the ticket, and subsequent charges, is the sole responsibility of the Customer.

All documentation issued, including any quotation, or written confirmation, becomes the Customers responsibility for checking the accuracy, completeness, and adherence to their request.

Any disputes or challenges shall be dealt with under UK law.

Tickets

Tickets are issued as e-tickets.  We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email setting.  It is your responsibility to advise us if you have not received your e-ticket confirmation.

Accuracy

Please check all of the details on your invoice immediately and advise us of any inaccuracies within 48 hours of receipt. If you do not contact us within 48 hours of receipt we cannot accept any liability for errors made by us.

We will endeavour to assist in all cases but if you make a mistake we will pass on any costs incurred to rectify the error. The name shown on all travel documents should match those on the passenger’s passport(s). If you are getting married or changing your name, the name(s) on your passport must reflect those on your travel documents. Failure to comply with this may result in amendment charges being levied or possible cancellation of your flights.

Amendments by you

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of (£75), and any further cost we incur in making this alteration. In some cases airlines require tickets to be issued on booking and where tickets have been issued changes may be treated as cancellation and will be subject to the charges shown in section

Please note that a change to the confirmed travel departure is regarded as a cancellation and rebooking, not an alteration to the booking. Some suppliers, particularly airlines, whose special fares in some cases are non-refundable, may consider a name or other change to an existing booking as a cancellation and rebooking, with up to 100% cancellation charges.

Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges (Refunds & Cancellation).

Force Majeure

We regret we cannot pay any compensation in the event of a force majeure. Force majeure includes war, threat of war, riots, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions or other similar events beyond our control and that of our suppliers.

Routing and timings

Unless otherwise stated, the routing of your air ticket cannot be changed, once the balance has been paid. Flight timings are subject to change as a result of airline procedures and up to date times will appear on your final itinerary. We do not make any arrangements if there is a delay at the outbound or inbound point of departure. Most airlines however, do make provisions in such cases.

Flight re-confirmation

All onward and return flights must be re-confirmed with the relevant airlines. Emerald Global Ltd accepts no responsibility for bookings cancelled due to non-compliance with the particular airline’s rules.

Passports, visas and health

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Additionally many countries require that your passport is valid for at least 6 months after your departure date from that country. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

It is important that you check with your GP prior to travelling for information in regards to inoculations that you may need if you are travelling to countries with high risk of disease or if you have recently returned from an infected country. Information is readily available from your local surgery or by visiting The Foreign and Commonwealth Office website:

www.fco.gov.uk ; www.doh.gov.uk

Exchange rates

Prices are calculated on the date shown in the relevant websites/brochures and are based on the published rate of exchange of that date. Emerald Global Ltd reserves the right to make amendments to the prices, subject to the rate of exchange in force at the time of final payment.

Cost of airfare and other arrangements

Airfares and conditions are constantly changing, usually with little or no notice. Airlines are at liberty to change prices at any time up to the date of travel.

Fares/Prices quoted are good at the time of any quote and may be subject to change except when immediate acceptance is given by the Customer and the ticket is processed.

Airlines usually honour prices where tickets have already been issued. Full payment at time of booking or as soon as possible afterwards will significantly reduce the risk of an airline increase. We reserve the right to pass on any increases to airfares that are imposed before tickets are issued.

Certain fares are subject to restrictions (for example “Eurobudget”) and any changes to bookings utilising this type of fare may be subject to a cancellation and or amendment fee.

June 2013